Welcome to Kindlyparcel – a little parcel of kindness, made by hand.

      FAQ

      What kind of handcrafted items does kindlyparcel offer?

      We offer a curated selection of handmade decorative pieces and DIY craft accessories, including garden and patio ornaments, decorative figurines, seasonal decorations, creative craft kits, and home lifestyle accents. Product colours, sizes, materials, and designs may vary by season and availability.

      Where do you ship?

      Currently, we ship to the United States, Canada, and Mexico. Orders with delivery addresses outside these countries cannot be completed at checkout.

      How long does order processing take?

      Most in-stock items are processed within 2–7 business days. DIY kits, personalised pieces, or made-to-order items may require additional time, which will be noted on the applicable product page.

      How long does delivery take?

      Estimated transit times after dispatch are:

      • United States: 7–20 business days

      • Canada: 10–30 business days

      • Mexico: 20–30 business days

      These estimates do not include processing time.

      How much does shipping cost?

      Orders of US$50 or more qualify for free shipping. For orders below US$50, standard shipping fees are:

      • United States: US$7.00

      • Canada: US$8.00

      • Mexico: US$12.00

      How can I track my order?

      Once your order is dispatched, we will send tracking information to the email address you provided. You can also log in to your customer account and view the “Orders” section for updates.

      Why has my tracking information not updated?

      It may take a few business days for tracking updates to appear after dispatch. If there is no change for an extended period, please contact us with your order number and we will look into it.

      Will all items arrive in one package?

      If you order multiple items, they may be shipped in separate parcels. You may receive more than one tracking number. This is normal.

      Can I change or cancel my order after placing it?

      If you need to modify the address, style, or cancel the order, please contact us as soon as possible with your order number. Once your order has entered processing, production, or shipping, we cannot guarantee that changes or cancellations can be made.

      Can I return a product?

      Eligible products may be returned within 30 days of delivery. Before returning any item, please contact us first. Detailed conditions and exclusions are explained in our Returns, Refunds and Cancellation Policy.

      What if my product arrives damaged or incorrect?

      Please contact us promptly with your order number, a description of the issue, and clear photos or videos of the product, packaging, and shipping label. After review, we will provide an appropriate solution.

      Can personalised products be returned?

      Personalised, custom-made, and made-to-order pieces are generally not eligible for returns due to a change of mind. This does not affect your rights if the item arrives damaged, defective, incorrectly produced, or materially different from what you confirmed.

      Will I have to pay customs duties?

      Orders shipped to Canada or Mexico may be subject to customs duties, taxes, brokerage fees, or other charges imposed by the destination country. Unless stated otherwise at checkout, these charges are the customer’s responsibility.

      What if I entered the wrong address?

      Please contact us immediately. Once your order has entered processing or has been dispatched, we cannot guarantee that the address can be changed. Please double-check your details when placing the order.

      How can I contact kindlyparcel?

      You can reach us using either customer service email below:

      Customer Service Emails:
      kindlyparce@163.com
      service@kindlyparcel.com

      Contact Phone:
      +86 158-4812-9390

      Customer Service Hours:
      Monday–Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM

      Store Website:
      https://www.kindlyparcel.com

      When contacting us about an existing order, please include your order number and the email address used to place the order.

      If the phone line is busy, please contact us by email or through the store backend.

      CUSTOMER HELP AND STORE INFORMATION

      • Brand: kindlyparcel

      • Website: https://www.kindlyparcel.com

      • Legal Entity: Xincheng District Yunmei Knitwear Store

      • Store Operator: Xincheng District Yunmei Knitwear Store

      • Unified Social Credit Code: 92150102MAC6UYT80G

      • Date of Establishment: February 10, 2023

      • Registered Address: No. 18, South Square, Tongda Mall, Chezhan East Street, Xilin North Road Street, Xincheng District, Hohhot City, Inner Mongolia Autonomous Region, China

      • Postal Code: 010050

      • Customer Service Emails: kindlyparce@163.com; service@kindlyparcel.com

      • Contact Phone: +86 158-4812-9390

      • Customer Service Hours: Monday–Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM

      For return-related matters, please contact us before returning any item. Our registered address is not a product return address unless specifically authorised by our customer service team. We will provide the current applicable return warehouse information after reviewing your request.

      Current Return Warehouse Address:

      Attn: Returns Dept / Ticket 90-RVT-5
      Warehouse: Green Mountain Reverse Logistics – Bay 9
      3774 Birchwood Shores
      Burlington, VT 05401-3926
      United States

      Thank you for choosing kindlyparcel. We hope you find something that brings warmth and beauty to your everyday spaces.

      Kindlyparcel is operated by Xincheng District Yunmei Knitwear Store, which manages kindlyparcel.com, order processing, customer service, and related e-commerce activities.